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Return policy

Return policy

ismartphones.jp is committed to customer satisfaction. We offer a comprehensive return policy, exchange and exchange policy.

Free return policy

All orders include a 30- day free return policy. For unshipped, unused and unopened items, you can request a full refund or exchange of product value (excluding shipping charges). You will need to return the item to the specified address with the RMA code issued by ismartphones.jp attached. Read below for more information on this and all return and exchange options.


All returns and exchanges are at the sole discretion of ismartphones.jp and its designated representatives. Decisions regarding individual cases are at the discretion of ismartphones.jp and its designated representatives and are final decisions.

Handsets returned to ismartphones.jp without an RMA code will be refused delivery by the ismartphones.jp representative and the sender will be responsible for all return charges.

Returns or exchanges before shipping

Full refunds are possible at any time before shipping. This includes pre-ordered items. ismartphones.jp It is also possible to exchange products before shipping from the warehouse. Please contact us to submit the email form. If the item has already been shipped by the time the form submission is processed by an ismartphones.jp representative, the case will be treated as an “unopened box” return. See the terms and conditions for this return type below.

Return or exchange of DOA ( Dead on Arrival ) items

If an item causes a software or hardware malfunction, the phone becomes inoperable, and is covered by warranty terms, it may be subject to DOA replacement.

Be aware of physical damage, liquid ingress damage, and other causes that are excluded from the warranty terms not covered by this return or exchange policy.

DOA exchange is only available within 48 hours of receiving the handset .

To make a DOA exchange request, you must record a problem report from the contact form within 48 hours.

If you do not complete and submit the DOA exchange form within 48 hours , your handset will be processed by the normal warranty process.

Once you have a valid RMA code, you can return your phone to Buy Mobile . Our engineers 1 to evaluate the people handset, then, if not found defective, or if the problem is corrected at the time of inspection, replacement of the items will be returned to the customer.

30 return or exchange within daysunopened box (free return policy)

You can redeem a refund for up to 30 days after receiving the item, minus shipping charges.

If the item you received does not meet the specifications listed on the website, it must be procured from ismartphones.jp within 48 hours of receipt . Otherwise, your return or refund request will be invalid.

Before returning the item, you need to get the RMA code from ismartphones.jp Care Team . Refunds will not be processed until the ismartphones.jp representative receives and inspects the item.

Returning to the designated ismartphones.jp address is your responsibility and no transfer of ownership will occur until the goods have been received, inspected and the refund offer has been accepted.

You must receive the item within 30 days from ismartphones.jp or the representative who issued the RMA code . If the seal is damaged or tampered with in any way, the item will not be eligible for replacement or refund of the unopened box.

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